Refund policy

If it isn't right on your wall, send it back. We pay.

You have 60 days from the day it arrives. Not from the day you ordered — from the day it lands on your doorstep.

How it works

Email hello@mauvegabriel.com with your order number and tell us it's going back. You don't need to give a reason. We'll refund you in full, to the card you paid with, within two business days of hearing from you.

We'll take it from there. You never pay postage, in either direction.

If something arrives damaged

Send a photo to hello@mauvegabriel.com. We'll put a replacement for that piece into production straight away, at no cost. Don't send the damaged one back — it's no use to us, and we'd rather you spent the time hanging the new one.

Refunds

Refunds go to your original payment method. How fast it appears is your bank's decision, not ours — usually three to five business days, occasionally up to ten.

What we can't take back

A set that's been altered: reframed, trimmed, or remounted. Everything else is fair game.

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Mauve & Gabriel is a trading name of Carelius Nexus AS
Norwegian company registration no. 937 872 305
Lørenvangen 21A, 0585 Oslo, Norway
hello@mauvegabriel.com